Senior Manager, CRM and Membership Marketing

London, UK (On-site)

£55K/yr – £60K/yrSenior LevelFull time

Posted 4 hrs ago

Job Summary

The Senior Manager, CRM and Membership Marketing will lead a four‑person team to shape an audience engagement strategy across five museums, using data, creativity and collaboration to grow subscriptions and memberships.

  • Own cross‑functional work with Marketing, Audience Insights and Membership
  • Drive subscriber acquisition, retention and sustainable membership growth
  • Leverage data‑driven insights and technology to deepen audience relationships

Job Description

Responsibilities

  • Leading a team of four across subscriber and membership marketing, the Senior Manager, CRM and Membership Marketing will play a pivotal role in developing and delivering an ambitious audience engagement strategy across our family of five museums.
  • Working closely with colleagues across Marketing, Audience Insights and Membership, the successful candidate will harness data driven insights, creativity and technology to deepen audience relationships, drive subscriber acquisition and retention, and support sustainable membership growth.
  • This is an exciting opportunity for a strategic thinker and collaborative leader to make a meaningful impact, helping us connect with audiences in more relevant, engaging and rewarding ways.

Benefits

  • Generous pension scheme
  • 29 days plus bank holidays
  • Flexible working
  • Tickets to V&A exhibitions
  • Subsidised staff canteen
  • 25% discount in V&A shops
  • Give as you earn scheme
  • Bicycle loan
  • Interest-free season ticket
  • Interest-free rental deposit loan
V&A Museum of Childhood logo

V&A Museum of Childhood

3.7 Glassdoor

The V&A Museum of Childhood is the UK’s National Museum of Childhood. It is the largest institution of its kind in the world. Its mission is to hold in trust the nation’s childhood collections and to be an international leader in engaging audiences in the material culture and experiences of childhood.Current/Upcoming Exhibitions:Century of the Child: Nordic Design for Children 1900 to TodayOpens 30 March 2018Sister BrotherUntil Sunday 20 May 2018Dream On Until 20 January 2019

London, England, GBR
44 employees (14 in marketing)
1% recommend to a friend

Salaries

Posted range

£55K/yr – £60K/yr

Taken straight from the job posting.

CRM median pay in the United Kingdom

£43K/yr

Most pay falls between £37K and £58K. Based on 55 salaries.

See all V&A Museum of Childhood salaries

Marketing Team

Marketing Team Size
3 (7% of company)
Marketing Roles Posted (Last 30 Days)
3

Traffic Signals

Monthly Visitors
2.1M
Monthly Google Ads Budget
$41.2K
Traffic Source Mix
Search
60.5%
Direct
30.9%
Referral
5.8%
Social
2%
Paid
0.7%

Headcount Trend

Current headcount: ~44
V&A Museum of Childhood logo

Senior Manager, CRM and Membership Marketing

V&A Museum of Childhood · London, UK · On-site