Senior CRM Manager

Requirements

• Strong experience in CRM, lifecycle marketing or marketing automation, ideally in a fast-paced, multi-location or multi-market business
• Hands-on experience with Bloomreach or a comparable CRM/CDP platform, such as Salesforce, HubSpot or Braze
• A proven track record of designing, building and optimising complex automated customer journeys
• A strong understanding of customer data platforms, segmentation, personalisation, behavioural data and journey logic
• Experience managing CRM communications across multiple channels, with an understanding of both marketing and operational messaging
• An analytical and commercially focused mindset, with the ability to turn performance data into actionable improvements
• A highly organised approach, excellent attention to detail and a commitment to quality assurance
• Technical confidence and a practical, problem-solving mindset. You're comfortable working directly in the platform and taking ownership of challenges independently
• The ability to manage multiple projects and competing priorities while working collaboratively with teams across the business
• All job applicants are required to have a valid right to work.

Benefits

• 25 days holiday, plus bank holidays
• Pension scheme: salary sacrifice with employer contributions
• Simply Health policy: claim back costs for dental, optical, physio, massage & more
• Exclusive UP discounts, including 40% off our supplements, books, and partner offers
• Personal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one
• Salary sacrifice benefits: Cycle to Work, Tech, and Home schemes
• Employee Assistance Programme: free 24/7 mental health, counselling, and financial advice
• Hybrid working: two days per week working from home