CRM Manager

Responsibilities

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date

Requirements

• You have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• You have Fintech or Financial Services experience
• You have strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
• You can demonstrate experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• You bring excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• You can to organise priorities with stakeholders effectively
• You take a collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• You have a Problem Solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome
• You're excited about what we do at Monzo

Benefits

• 📍London/UK Remote | 💰£57,000 - £77,000 (Dependent On Experience) + Incentive Awards tied to your performance + Benefits ✨
• 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• 📚 £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• + Plus lots more! Read our full list of benefits .