Marketing and Communications Director

Responsibilities

• Create the marketing, communications and audience strategy that brings YTL Live to life and keeps people coming back for more.
• Turn great events into must-attend moments through clever, creative and commercially focused campaigns.
• Lead everything from brand and PR to digital marketing, customer engagement and audience development.
• Make sure every customer touchpoint, from first click to final encore, feels seamless, memorable and brilliantly executed.
• Use customer insight, data and audience trends to inform decisions, optimise performance and uncover new opportunities.
• Build demand across ticket sales, premium experiences, hospitality offerings and future event programmes.
• Help shape event strategy by bringing audience insight and commercial thinking to the table.
• Own agency relationships, campaign investment and marketing budgets, ensuring every pound works as hard as possible.
• Be the guardian of the YTL Live brand, ensuring consistent messaging, strong storytelling and a reputation that shines as brightly as the stage lights.
• Lead media relations, communications planning and issues management with confidence, credibility and sound judgement.

Requirements

• A track record of turning marketing strategies into commercial results, whether that's sold-out events, growing audiences, stronger brands or all three.
• Experience leading marketing, communications, brand, digital or audience functions within live entertainment, sport, hospitality, leisure, venues or other customer-obsessed environments.
• A natural ability to spot opportunities, connect dots and find growth where others see challenges.
• Strong commercial instincts and a genuine understanding that great marketing should move the needle, not just win awards.
• Confidence navigating the worlds of ticketing, digital marketing, CRM, customer data, audience insight and campaign performance.
• Experience creating customer journeys that feel effortless to audiences but are carefully designed behind the scenes.
• A reputation for building brands that people trust, remember and want to be associated with.
• The ability to balance creativity with analytical thinking, moving seamlessly between big ideas and measurable outcomes.
• Experience managing agencies, suppliers and budgets without losing sight of what matters most: delivering results.
• Exceptional stakeholder management skills and the confidence to influence senior leaders, challenge constructively and bring people with you.

Benefits

• A combined pension contribution of up to 20%.
• 25 days' holiday rising to 28 with length of service.
• A car allowance.
• Performance-related bonus.
• Private healthcare.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).