Marketing Account Manager

Responsibilities

• Pick up new clients once they’ve signed and run their onboarding
• Write and own each client’s marketing plan, and keep it up to date
• Be each client’s day-to-day contact by email, phone and video, and meet them in person when it matters
• Brief the pod’s Team Manager clearly and keep work moving on time
• Review work and results before they reach the client, and push back when something isn’t right
• Run regular client reviews and reports that explain results in plain English
• Spot problems early, and spot chances to do more for clients
• Keep clients happy, staying with us and growing with us

Requirements

• At least 2 years in account management or client services, ideally at a digital marketing agency
• A good working knowledge of Google Ads, paid social, SEO and social media. You won’t run the campaigns, but you’ll need to know enough to brief them, question them and explain them
• Clear, confident communication with business owners, in writing and face to face
• Strong organisation. You can look after lots of clients without anything slipping
• Comfortable working closely with a remote execution team
• Commercial sense: you care whether the marketing is actually making the client money
• Within reach of Essex, with a full driving licence for client meetings

Preferred

• Google Ads or Meta certifications
• Experience working with remote delivery teams
• Experience with tools like Asana, Google Sheets or Discord

Benefits

• £30,000 to £36,000 depending on experience
• Hybrid working: mostly from home, with client meetings around Essex
• Holiday allowance and any other benefits
• A key role in a growing agency, with real say in how we look after clients
• A clear path up: as we grow, we’ll add more Account Managers, and we’ll need someone to lead them