Nestlé Nespresso SA logo
Nestlé Nespresso SA

Growth & Digital Experience (UX) Manager

York, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 5 days ago

Job Summary

Own the local digital roadmap and lead cross functional delivery to grow acquisition, retention and value across web, apps and omnichannel journeys.

  • Own the local digital roadmap and prioritise features.
  • Drive continuous improvement using analytics, experiments and UX audits.

Job Description

Responsibilities

  • Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
  • Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
  • Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
  • Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
  • Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
  • Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
  • Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
  • Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
  • Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.

Requirements

  • Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
  • Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
  • Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
  • Excellent web analytics skills, including GA4, translating insight into priorities and action.
  • Experience mapping customer journeys and the use of Figma or such like tools
  • Experience using Jira for ticket management with the development team
  • Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams.
  • Commercial acumen and confidence developing business plans and investment cases.
  • Experience leading, coaching and developing effective teams.
  • Strong stakeholder, collaboration and communication skills, influencing without direct authority.

Preferred

  • Desirable experience: Knowledge of UX, user-centred design and digital accessibility
  • Working knowledge of HTML, CSS and JavaScript; experience with multiple CMS or creative tools.
  • Behavioural analytics tools such as Usabilla, SessionCam or Contentsquare.

Benefits

  • - 17% car allowance
  • - Private health care
  • - Discretionary annual bonus
  • - Generous pension scheme – up to 12% contribution from Nestlé
  • - 12 flexible days on top of 25-day holiday entitlement
  • - 2 paid volunteering days
  • - A focus on personal development and growth
Nestlé Nespresso SA logo

Nestlé Nespresso SA

Coffee is at the heart of everything we do, and consumer satisfaction is why we do it. Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important. To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale. We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable QualityTM program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international. At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need. We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time. Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics. Learn more, visit http://www.nestle-nespresso.com/

Founded in 1986
Belmont-sur-Lausanne, Vaud, CHE
13K employees (1,052 in marketing)
www.nespresso.com

Marketing Team

Marketing Team Size
1,052 (8% of company)
Median Tenure
5.1 years
Marketing Roles Posted (Last 30 Days)
2

Traffic Signals

Monthly Visitors
16.2M
Monthly Google Ads Budget
$217.7K
Traffic Source Mix
Search
43.7%
Direct
48.9%
Referral
4.1%
Social
1%
Paid
2%

Headcount Trend

Current headcount: ~12.7K
Nestlé Nespresso SA logo

Growth & Digital Experience (UX) Manager

Nestlé Nespresso SA · York, UK · Hybrid