CRM & Client Engagement Specialist (Maternity Cover FTC)

Responsibilities

• CRM Analysis
• Run and analyze CRM reports, sharing them with the stores and defining action plans for improvement
• Briefing and following up with the stores to ensure data collection
• Liaise with the CRM referents in HQ to share priorities and best practices
• Monitor CRM KPIs in all Stores
• Liaise with other local departments to understand their needs and how to provide them with useful information
• Develop local analyses and insights on customers’ behaviour and preferences
• Extraction of customers’ lists for dedicated events
• Sharing best practices amongst stores and foster internal communication
• Clienteling

Requirements

• Must have skills:
• Excellent communication, interpersonal and organizational skills with a natural diplomatic approach
• Strong computer skills: Excel is a must
• Strong analytical skills and attention to detail
• Proactive and flexible
• Shows attention to detail across all projects
• Good working relationships with retail team and stores
• Shows awareness of brand management and protection, and is marketing aware.
• Fluent English, additional languages are a plus.
• Work Experience / Qualifications:

Benefits

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.
• Hybrid working policy.