Creative Services Manager

Responsibilities

• Manage the day-to-day operation of Creative Services, ensuring work is planned, prioritised and delivered effectively.
• Oversee workflows, briefing processes, production schedules and the creative pipeline, ensuring projects progress smoothly from concept to delivery.
• Translate briefs into clear delivery plans, ensuring objectives, scope, timelines and expectations are understood from the outset.
• Coordinate and prioritise work across campaigns, content and business-as-usual activity, adapting plans as priorities change.
• Allocate work across design, video and other disciplines based on capacity, capability and deadlines.
• Maintain oversight of production schedules, proactively identifying risks, resolving issues and managing dependencies.
• Ensure all outputs meet brand standards, quality expectations and agreed objectives.
• Improve briefing, feedback and approval processes to increase efficiency and reduce rework.
• Act as the key operational link between Creative Services and marketing, recruitment and academic stakeholders.
• Manage external suppliers where required, ensuring quality, consistency and value for money.

Requirements

• Proven experience managing workflows, schedules and delivery within a busy creative, marketing or content-focused environment.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• Experience working with multidisciplinary teams, including design, content and video production.
• Excellent communication and stakeholder management skills, with the confidence to build effective working relationships across a range of audiences.
• Strong attention to detail and a commitment to delivering high-quality work.
• Experience implementing or improving processes and ways of working to enhance efficiency and delivery.
• To support the needs of the team, the successful candidate will be expected to be in post by 1st December 2026. Please consider this timeframe when applying.

Preferred

• Experience working within a complex, multi-stakeholder environment would be advantageous.

Benefits

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package