Account Director (Health & Beauty)

Responsibilities

• Own the strategic and operational leadership of an assigned client retail experience and experiential programme, ensuring successful delivery, client satisfaction and commercial performance.
• Independently lead stakeholder relationships, providing expert guidance, challenge and recommendations to clients and internal teams.
• Develop and implement retailer-specific growth strategies that drive account expansion, identifying opportunities for increased investment, enhanced experiential activations, and long-term partnership development within retail environments.
• Interrogate and shape client briefs, uncovering underlying business challenges and translating them into commercially viable retail experiences.
• Lead the development of retail experience & experiential proposals, quotations, budgets and client presentations, ensuring commercial accuracy, profitability and strategic alignment.
• Maintain accountability for programme budgets, forecasting, profitability and financial reporting.
• Lead governance meetings, programme reviews and issue resolution, ensuring clear communication and accountability across stakeholders.
• Collaborate effectively with internal teams to ensure activity is scoped correctly, delivered efficiently and exceeds client expectations.
• Support wider supplier-funded projects, retailer-led initiatives and account growth opportunities as required.
• Ensure governance processes, project controls and ways of working are consistently followed across all programmes.

Requirements

• Client-facing retail and experiential marketing expertise, with a proven track record of delivering impactful brand activations and retail experiences that drive engagement and commercial results.
• xperience launching and growing emerging brands within the UK market, ideally across Health & Beauty, FMCG, Wellness, or Lifestyle sectors.
• Strong understanding of the Health & Beauty retail landscape, including consumer behaviour, market trends, and retail strategies that drive awareness, acquisition, and sales.
• Proven ability to lead complex client programmes and manage multiple stakeholders with confidence and autonomy.
• Skilled at influencing senior stakeholders, building trusted relationships, and providing strategic guidance.
• Track record of growing accounts through organic opportunities, cross-selling, and long-term client partnerships.
• Commercially astute, with experience managing budgets, forecasts, revenue targets, and profitability.
• Excellent communication, presentation, and negotiation skills, with the ability to turn insights into compelling recommendations.
• Collaborative leader, experienced in working across Account Management, Campaign Management, Creative, and Marketing teams.
• Highly proactive and self-sufficient, able to prioritise effectively and thrive in a fast-paced environment.

Benefits

• Salary from £45k per annum
• Hybrid working opportunities - 2-3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.