Web Content Specialist- Hybrid (DMV)

Responsibilities

• Create, edit, maintain, and publish content for FHWA Drupal websites, SharePoint sites, research-project databases, and other online platforms.
• Write web pages, articles, alternative text, user manuals, training materials, and procedural documentation; coordinate reviews and approvals; monitor content for accuracy; correct broken links and formatting; support quarterly certifications; and recommend improvements to readability, organization, usability, and navigation.
• Apply to GPO Style Manual, Chicago Manual of Style, plain-language principles, SEO practices, and Section 508 requirements.
• The position edits content and manages any reviews needed, and uses content management systems (CMS), including Drupal 10, to upload, maintain, and post content on agency websites and intranets. This involves optimizing text for SEO and ensuring all web pages are compliant with federal accessibility laws (Section 508).
• Coordinate processes and procedures.
• Perform database content coordination, entry, editing, sorting, and filtering through a graphical user interface.

Requirements

• 5–7 years of experience in web content management, 3 of which shall be within the last 5 years to include: Web writing, editing, proofreading, and content quality control; Drupal or comparable enterprise CMS experience, preferably Drupal 10; Section 508 web accessibility, including meaningful alternative text; SEO; SharePoint and database content coordination; basic web-image editing and optimization; development of training materials and user documentation; stakeholder coordination; and the ability to meet short deadlines across multiple concurrent assignments.
• Bachelor’s degree in English, Communications, Marketing, Business, or a related discipline.

Preferred

• Transportation experience, especially highway and surface transportation.
• Energetic, self-starting, and resourceful problem solver with a demonstrated can-do attitude and willingness to jump in where needed.
• Excellent verbal, written communication, and interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Strong analytical, problem-solving, and decision-making capabilities.
• Creative thinker with an innovative approach to problem solving. Strong attention to detail and a consistent commitment to quality control. Strong team orientation with a focus on collaboration.
• Responsive and open to feedback. Ability to organize work, coordinate processes and procedures, and meet multiple deadlines.