Responsibilities

• Lead all aspects of Amazon operations for clients, including business strategy, assortment and inventory management, sales optimization, Amazon Ads, and P&L ownership across 1P, 3P, and Fresh.
• Lead and mentor delivery teams responsible for operations and account management; set direction and priorities, maintain standards and quality, provide support and professional development.
• Provide strategic guidance for clients during annual vendor negotiations (AVN) to secure favorable terms and agreements.
• Maintain deep expertise in Amazon policies, platform updates, algorithms, marketplace dynamics, advertising capabilities, and industry best practices, ensuring both clients and internal teams remain ahead of change.
• Analyze business performance KPIs across retail, Fresh, and advertising to identify improvement plans and optimization opportunities; develop executive level narratives for communications and sell-through.
• Collaborate with cross-functional teams to ensure seamless execution of initiatives and projects.
• Drive organizational transformation within Amazon operations, including innovation in 1P, 3P, and Fresh strategy, Ads media planning, and omnichannel integration. Improve operational efficiencies and cross-functional team collaboration. Identify and create new IP.
• Serve as a senior advisor and thought leader, representing Blue Wheel with Amazon executives and senior client stakeholders. Equally, represent Blue Wheel as an industry thought-leader in webinars, panels and business development as necessary.
• Shape and influence enterprise-level client media and commerce strategies by integrating Amazon Ads into broader retail media and connected commerce initiatives.
• Manage contract renewals and negotiations with client counterparts, scope of work and staffing plans, P&L for service lines.

Requirements

• 15+ years of progressive leadership experience in ecommerce or retail, including significant expertise leading Amazon businesses across Vendor Central (1P), Seller Central (3P), Fresh, and Amazon Ads.
• Proven track record owning enterprise Amazon P&Ls and driving profitable growth through operational excellence, merchandising, inventory strategy, fulfillment, and commercial strategy.
• Deep expertise in Amazon Ads, including Sponsored Products, Sponsored Brands, Sponsored Display, Amazon Marketing Cloud (AMC), media planning, and budget optimization and the integration into broader retail media strategies, with a proven record of driving performance.
• Direct experience leading annual vendor negotiations (AVN) with Amazon.
• Demonstrated ability to operate Amazon as a business leader, balancing commercial strategy, operational execution, financial performance, and client growth.
• Demonstrated ability to influence and advise C-level executives and senior stakeholders at Amazon and in client organizations as well as agency partners and stakeholders. Excellent communication and narrative-building.
• Recognized thought leader with experience in industry forums, innovation initiatives, or driving transformational approaches to commerce.
• Strong record of building and scaling organizations, including leadership development and succession planning across cross-functional teams.
• Agency experience and/or knowledge of agency operations, operating in a service capacity. Experience negotiating scopes of work and contracts, creating staffing plans & allocations, managing P&L.
• Up-to-date knowledge of e-commerce trends, Amazon policies, and industry best practices in both retail and advertising.

Preferred

• Knowledge or experience in other retail marketplaces and ad networks such as Wal-Mart and Target preferred

Benefits

• Healthcare : Medical, Dental, Vision, Accident, Critical Illness, Life & Disability, FSA/HSA Options
• Retirement : Company-sponsored 401(k) option with Company match
• PTO : Generous Paid Time, Sick Time, Floating Holidays, Volunteer Day, and Bereavement Time
• Paternal Leave : Paid 12-week leave for primary parent and 2-week for secondary parent
• Holiday : 10 paid holidays, along with light week between Christmas and New Years
• Fringe : Mental Health Days, Health and Wellness Reimbursement, Employee Assistance Program, Employer-paid Coaching Sessions