Responsibilities

• Own the operational strategy and continuous improvement roadmap for onsite and at-store retail media workflows across managed-service and self-service products.
• Evaluate existing operational processes and identify opportunities to simplify, standardize, automate, and scale ways of working across cross-functional teams.
• Partner with our clients’ Product and Engineering to prioritize operational enhancements, improve platform usability, and influence future product capabilities based on operational needs.
• Develop and maintain standardized operating procedures, governance models, documentation, and workflow playbooks that improve consistency across the organization.
• Build scalable operational frameworks that support growth while maintaining quality, efficiency, and service excellence.
• Collaborate with Client Services, Media Operations, Analytics, Finance, and Product teams to improve cross-functional alignment and operational transparency.
• Establish quality assurance standards, operational controls, and success metrics that support new product launches and ongoing platform enhancements.
• Analyze operational performance data, identify trends, and recommend improvements that reduce manual effort, improve efficiency, and enhance team productivity.
• Drive process optimization initiatives through automation, AI-enabled workflows, and operational tooling.
• Lead change management efforts for new processes, technologies, and platform capabilities, including documentation, training, and adoption planning.

Requirements

• 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence.
• Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations.
• Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives.
• Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows.
• Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations.
• Strong understanding of operational governance, documentation, process mapping, and change management.
• Experience supporting self-service advertising products or platform operations is strongly preferred.
• Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives.
• Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization.
• Retail media network, digital advertising, or eCommerce experience strongly preferred.

Preferred

• Experience supporting self-service advertising products or platform operations is strongly preferred.
• Retail media network, digital advertising, or eCommerce experience strongly preferred.
• Experience implementing automation, AI-enabled workflows, or operational tooling is a plus.

Benefits

• Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time.