Responsibilities

• Lead growth efforts within some of the agency’s highest priority accounts, with responsibility for revenue generation and net new client relationships.
• You will act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams, and position teams to effectively introduce new digital solutions to changing market conditions.
• You can effectively speak to creative, strategy and technical solutions depending on the client need and opportunity, and are comfortable working across industries and with senior business leaders.
• You inspire team members to develop innovative, effective and intelligent solutions to client problems and have experience in sell-through across enterprise organizations.
• This position involves consistent consulting and operates at a high level in all aspects of account management.
• Navigate enterprise level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities
• Lead organic growth initiatives and opportunities, financial and otherwise on a defined client or client portfolio, while delivering real results for our clients and meeting/exceeding agency revenue goals
• Create strong client partnerships including high quality of work, strong business-driving results, service excellence, and proactive ideation
• A trusted partner to marketing peers; aligned with a Director, VP of Marketing and/or CMO
• Manage a successful, integrated team through high-level strategic engagement Core strategy; a business builder; market and client expert

Requirements

• 12-14 years of related experience
• 7-10 years of Client Management experience preferred, including proven strategic thought leadership bringing forward digital business solutions
• Bachelor’s degree preferred, or equivalent work experience
• Category expertise and multi-channel experience with platforms (Adobe) and digital expertise
• Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments
• Willingness to roll up your sleeves to be a constant leader in a highly collaborative environment and to develop and execute business-building strategies
• Superior client management and relationship skills, especially as it relates to expanding business with existing clients
• Emphasis on building relationships across departments, from marketing to technology to product and sales
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem-solving ability
• Expert understanding of client management principles, relationship development and organization, business acumen, and delegation skills
• Excellent knowledge of agency capabilities/service offerings, and ability to identify opportunities for growth based on client goals
• Understand the client's business at the highest level in order to be a champion, and help bring forth proactive ideas for the client that transform their business
• Function and successfully manage, within a demanding and stressful environment
• Expert negotiator, whether for contracts or conflict or anything in between

Benefits

• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.