VIP Marketing Specialist

Catoosa, OK (On-site)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

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Job Summary

Drive guest relations and hospitality for casino floor guests, tailoring offers and coordinating promotions to ensure a seamless experience.

  • Cultivate high-value guest relationships on the gaming floor.
  • Must-have: Experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
  • Standout: Strong guest-segmentation focus with promotions coordination.

Job Description

Responsibilities

  • Cultivating relationships with high-value guests on the gaming floor.
  • Serving as a key point of contact, evaluating guest activity to determine appropriate complimentary offers.
  • Maintaining regular communication through outbound calls and follow-ups.
  • Supporting marketing initiatives by assisting with promotions, events, and shows.
  • Ensuring a seamless and positive guest experience, including accurate hotel reservations.

Benefits

  • Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
  • Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
  • Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
  • And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

Preferred

  • Experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
Hard Rock Hotel & Casino Tulsa logo

Hard Rock Hotel & Casino Tulsa

Hard Rock Hotel & Casino Tulsa is the leading entertainment destination in Oklahoma. The property was originally founded as Cherokee Casino Resort in September of 1993 and changed the name to Hard Rock Hotel & Casino Tulsa in August of 2009. Located off Interstate 44, Hard Rock Tulsa stands out with thousands of the most popular electronic games as well as the largest array of table games, including blackjack, traditional craps and roulette and a Poker Room. Music comes alive at the iconic Hard Rock Live, winner of the 2020 Casino of the Year – Theater award from the Academy of Country Music. With an intimate 2,700-seat setting, Hard Rock Live has held hundreds of sold-out performances from Steven Tyler, KISS, Chris Stapleton, Stevie Wonder, Reba McEntire, Dolly Parton and more. Country music continues at Track 5., Tulsa’s premier dance hall that’s featured star-studded performances including Tanya Tucker, Restless Heart and more. Other nightlife amenities include Riffs, Amp Bar and non-smoking Replay Sports Bar with more than 50 plasma TVs.As a 4-time AAA Four Diamond Award winner, Hard Rock Hotel and Casino Tulsa offers 454 stylishly comfortable hotel rooms. Guests can also enjoy first-class amenities including 100-foot-long pool with loungers, luxury cabanas and a full-service bar. Every kind of meal -- from buffet to upscale – is offered at several dining options featuring Carvers on 19, The Eatery and Highway 66 Diner. Golfers can also feel at home on the historic 18-hole championship course at Cherokee Hills Golf Club, designed by renowned architect Perry Maxwell.Hard Rock Tulsa draws in visitors from around the country with a world-class selection of music history on display. Hard Rock is home to more than 1,200 pieces that include authentic artifacts and stories from local legends like Leon Russell, Garth Brooks, Carrie Underwood and All-American Rejects – all part of Hard Rock’s global collection that’s grown to over 83,000 pieces worldwide.

Catoosa, Oklahoma, USA
272 employees (13 in marketing)

Traffic Signals

Monthly Visitors
105.6K
Monthly Google Ads Budget
$39
Traffic Source Mix
Search
44.3%
Direct
42.6%
Referral
8.6%
Social
1.6%
Paid
2.8%

Headcount Trend

Current headcount: ~272

Marketing Team

Marketing Team Size
13 (5% of company)

Recent News