Video Review Lead

Responsibilities

• Lead and coordinate daily video review operations, including prioritization and assignment of review workloads
• Evaluate escalated exam sessions and determine appropriate actions related to potential exam integrity concerns
• Coach, train, and mentor video reviewers to drive accuracy, consistency, and adherence to best practices
• Monitor review quality and provide ongoing feedback to support continuous improvement
• Track productivity and quality metrics and support audit and compliance activities
• Collaborate with internal teams and external partners regarding review outcomes, escalations, and exam security matters
• Maintain and improve review workflows, documentation, procedures, and tracking systems
• Support reporting, team initiatives, process enhancements, and special projects as assigned

Requirements

• High school diploma or GED equivalent required or associate or bachelor’s degree in business administration, Operations Management, Data Analytics, or a related field preferred
• 3+ years of experience in exam security, video review, compliance, quality assurance, or a related operational environment
• Previous lead, coaching, mentoring, or quality-focused experience strongly preferred
• Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex situations, identify trends and risks, and make sound, consistent decisions.
• Demonstrated ability to coach, train, and support team members while promoting quality, accountability, and continuous improvement.
• Excellent organizational and communication skills, with the ability to manage competing priorities and collaborate effectively across teams and stakeholders.
• Ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.
• Proficiency working across multiple systems and tools, with experience supporting process improvement initiatives, performance metrics, and operational workflows.

Preferred

• Previous lead, coaching, mentoring, or quality-focused experience strongly preferred
• Proficiency working across multiple systems and tools, with experience supporting process improvement initiatives, performance metrics, and operational workflows.

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program