Vice President-One Chase Hub Strategy and Activation at JPMorgan Chase & Co. | Columbus, OH | $133K/yr – $190K/yr

JPMorgan Chase & Co.

Vice President-One Chase Hub Strategy and Activation

Columbus, OH (On-site)

$133K/yr – $190K/yrSenior Level7+ years expFull time

Posted 5 weeks ago

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Job Summary

Own the central One Chase hub by turning customer journeys into unified experiences, aligning multiple LOBs, and delivering roadmaps with measurable outcomes.

Hub program: drive centralized creative development and end-to-end customer experiences across the Chase ecosystem.
Cross-functional alignment: secure governance and commitments across product, digital, analytics, UX, and LOB partners.
Delivery roadmaps: translate journey needs into actionable requirements and milestones with executive-ready updates.

Job Description

Evaluate and assess customer needs and LOB priorities to identify experience gaps, opportunities, and activation levers.
Develop strategic opportunities for centralized hub showcasing life events/stages experiences and unified journeys across One Chase ecosystem
Build strategic roadmaps that translate experience intent into initiatives, milestones, and measurable outcomes that deliver customer value
Align cross-LOB stakeholders on priorities, dependencies, and decision points to enable integrated delivery and secure commitments and governance mechanisms that sustain alignment across teams and planning cycles.
Translate customer journey needs and UX concepts into actionable requirements and partner-ready briefs.
Lead the centralized One Chase hub program creative development and project execution translating customer journey needs, LOB goals and UX concepts into actionable requirements
Partner with creative agencies and cross-functional stakeholders (Product, Digital, Analytics, UX, Insights, and LOB teams) to deliver cohesive, end-to-end One Chase customer experiences.
Prepare and deliver executive ready updates with clear tradeoffs, risks and recommendations
Benefits: comprehensive health care coverage
Benefits: on-site health and wellness centers
Benefits: a retirement savings plan
Benefits: backup childcare
Benefits: tuition reimbursement
Benefits: mental health support
Benefits: financial coaching and more
Benefits: Additional details about total compensation and benefits will be provided during the hiring process.