Vice President, Client Experience

Chicago, IL (On-site)

$119K/yr – $155K/yrSenior LevelFull time

Posted 4 months ago

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Job Summary

Drive integrated, culture-driven campaigns for a premier PR/engagement agency, with emphasis on earned media and social buzz.

  • Own end-to-end campaigns across earned media, social, and partnerships.
  • Must-have: Proven success delivering campaigns with measurable earned media and social impact.
  • Standout: Strong senior-client leadership and team mentorship.

Job Description

Responsibilities

  • Lead multi-channel campaigns with an emphasis on earned media, cultural storytelling, and social/digital engagement
  • Collaborate within IATs, working alongside creative, paid media, influencer, and experiential partners
  • Oversee campaign launches from start to finish inclusive of planning, event/activation production, management of talent partner(s), and development of media materials and social briefs
  • Ability to turn ideas into workable plans and presentations via decks
  • Build trusted relationships with senior clients, offering strategic POVs and counsel
  • Ensure programs are rooted in insights and measured against KPIs
  • Manage diverse internal teams and SMEs with clarity and organization
  • Lead by providing mentorship, fostering growth and innovation

Requirements

  • Must have a strong passion for current pop culture, and a sharp awareness of how food and beverage brands can show up within it
  • Proven experience executing successful campaigns that generated earned media, drove social engagement, and made a cultural impact
  • An expert in navigating Integrated Agency Teams, juggling multiple workstreams, and managing multiple clients
  • A strategic thinker with strong instincts for what drives earned media and social buzz
  • Strong ability to remain nimble and counsel clients through conflict
  • Aptitude for financial analysis
  • Confidence working with senior clients and leading large teams
  • A natural leader with strong presentation skills who pays attention to detail
  • Sharp writing skills and a creative mindset
  • Commitment and dedication to the agency's success as well as individual career

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