Responsibilities

• Coordinates the communication activities for the nursing unit and models exemplary performance standards of customer service for patients, families and internal customers.
• Maintains patient care records and related documentation as determined by Health Information Management and Unit Support Services.
• Performs clerical duties for a specific unit.
• Performs receptionist responsibilities and tasks which ensure efficient operation of a Unit Communication Center.
• Communication Link between Patients/families and Health Care Staff - Greet patients, families, healthcare staff and visitors in a friendly , approachable manner .
• Speak to the patient/family at a level appropriate to their level of understanding.
• Provide information in a helpful, collegial and/or caring manner and follow up on requests for information as needed.
• Communicate effectively among all disciplines and contribute to problem solving issues on the unit effectively and collaboratively .
• Communicate concerns or issues to the Charge Nurse/Coordinator or Unit Manager.
• Answer telephone calls in a professional, timely manner, and with a consumer-oriented approach.

Requirements

• High School Diploma or GED (Required)
• 1 year in a healthcare environment (Required)
• Computer knowledge and proficiency required.
• Basic MS Word skills.
• Excellent Organizational, Analytical And Communications Skills Required.
• Legible handwriting.
• Attention to detail.
• Basic mathematics skills.
• Ability to interact with all levels of staff, patient and visitors with tact and diplomacy .
• Ability to respond quickly to specified emergency situations in other areas of the Hospital when needed.

Preferred

• Associate's Degree and/or some college (Preferred)