Responsibilities

• Serve as the senior executive sponsor across Coegi's client portfolio; build and maintain lasting C-suite relationships with key client executives and act as trusted strategic counsel beyond day-to-day media.
• Lead the biggest client moments — QBRs, annual planning, renewals, escalations, and new business pitches — and serve as the senior client-facing presence in high-stakes conversations.
• Own organic client growth and client retention across the full portfolio; identify expansion opportunities, lead renewal strategy, and protect what the agency has already built.
• Lead, coach, and grow the Account Management team (Account Directors, Senior Account Directors, and other senior client-facing leaders) across multiple accounts and verticals.
• Set the standard for what great account management looks like at Coegi: clear communication, accountability, strategic depth, commercial judgment, and pace.
• Develop the next generation of senior client leaders through hands-on mentorship, stretch assignments, and direct, useful feedback; accountable for the engagement, growth, development, and retention of the senior team.
• Champion AI-augmented client service as a daily working practice: model hands-on AI fluency, set the bar for team adoption, and hold the organization to a high standard on AI capability development. Partner with Coegi's dedicated AI resources to translate AI capability into client-facing value.
• Own the department's client growth strategy, including frameworks for QBRs, client health monitoring, account planning, and data-informed growth decisions using client analytics and reporting tools.
• Partner with peer leaders across sister agencies in the TIH / MTP network to deliver integrated, network-leading solutions for clients.
• Collaborate with creative, content, analytics, and PR partners inside and outside the network to assemble the right team for each client opportunity.

Requirements

• Minimum of twelve years of experience in client services, account leadership, or business leadership at a media, programmatic, digital, or integrated agency, with demonstrated experience as the most senior client-facing executive.
• Track record of leading and growing multi-million-dollar client portfolios, with proven experience personally retaining and expanding accounts through difficult moments — not just easy ones.
• Experience leading distributed teams of at least 5 people across multiple accounts and time zones.
• Deep working knowledge of programmatic, CTV, paid social, and the broader digital media ecosystem; conversant and credible without needing to be the most technical person in the room.
• Hands-on day-to-day user of AI tools (Claude, Gemini, agentic workflows or equivalents); can articulate specific ways AI has changed how they personally work and lead.
• Experience owning a department or business unit P&L, including revenue forecasting, scope management, and account profitability.
• Demonstrated ability to operate as a senior executive across multiple stakeholders — clients, internal teams, network peers, and senior leadership.
• Proficiency with client analytics, dashboards, and reporting tools used for strategic planning and portfolio management.
• Proficiency in MS Office and Google Workspace; experience with enterprise resource management, project management, and financial systems.
• Superior strategic, executive presentation, negotiation, and written communication skills.
• Bachelor's degree in marketing, advertising, communications, business, or a related field; advanced degree preferred but not required.

Preferred

• Senior client-facing executive comfortable being the most senior person in the room with CMOs, CEOs, and senior agency partners.
• Strong business acumen and commercial judgment; comfort owning revenue, retention, and profitability outcomes.
• Partnership-oriented and collaborative; brings humble curiosity and a passion for learning to peer relationships.
• Mentor and coach with a demonstrated record of developing and retaining high-performing senior talent.
• Comfortable with ambiguity and pace; thrives in an agency in the middle of strategic reinvention.