Responsibilities

• Serve as the primary point of contact for your accounts - weekly calls during a client's first 30 days, monthly strategy calls after that
• Set the strategic direction for each account and brief the specialists who execute it
• Present monthly performance in the terms practice owners care about: new patient volume, lead quality, cost per acquisition
• Review all client-facing work - reports, content, creative, landing pages — before it's delivered
• Monitor account health proactively and raise issues with a solution already underway
• Own client retention and identify accounts ready to expand their programs
• Ensure client-facing work meets healthcare compliance standards for patient privacy, medical claims, and advertising platform policies

Requirements

• 4+ years managing client relationships at a marketing agency or comparable client-service environment
• Ability to lead a strategy conversation with a business owner and defend a recommendation
• Working fluency in SEO and paid advertising - you don't need to build campaigns, but you need to read performance data and explain it credibly
• A track record of retaining and growing accounts
• Strong written communication; much of the relationship is built over email
• Highly organized and self-directed in a remote environment

Preferred

• Experience marketing for healthcare practices - medical, dental, med spa, veterinary, or specialty
• Familiarity with Asana, SEMrush, Google Search Console, Google Analytics, Looker Studio, or GoHighLevel
• Working experience with Claude and automation
• Working knowledge of healthcare advertising compliance (HIPAA, medical claims, Google, and Meta health category restrictions)

Benefits

• Health insurance
• Fully remote with flexible hours
• Paid time off