Responsibilities

• Own day-to-day ChargeBee operations: subscription creation, plan changes, invoicing, refunds, dunning, and group subscription onboarding
• Design, build, and continuously improve subscriber lifecycle automation across HubSpot, including onboarding, engagement, retention, and win-back programs under the Director's strategic direction
• Own day-to-day HubSpot operations: workflow architecture, segmentation logic, list hygiene, and campaign administration
• Identify and build automations that reduce manual subscriber touch points while keeping the experience thoughtful and reflective of AL-MONITOR’s brand
• Maintain subscriber data integrity across HubSpot and ChargeBee, flagging and resolving issues before they affect marketing programs
• Execute event and webinar email sends in coordination with the Director on strategy and the Events and Social team on timing
• Triage inbound subscriber communications: resolve account and billing issues directly, route sales-track inquiries to the BD Consultant, and escalate technical issues to the Frontend Engineer / Product Lead with clear reproduction steps
• Support subscriber communications for product changes (Apple Pay rollout, paywall updates, pricing changes) as initiatives launch
• Partner with the Accounting Manager and HR Operations on monthly billing reconciliation
• Translate subscriber data and front-line feedback into insights on churn signals and product, pricing, or marketing opportunities

Requirements

• 3-5 years of experience in marketing operations, revenue operations, billing operations, or subscription operations
• Hands-on experience designing or improving lifecycle automation: workflows, segmentation logic, or trigger-based campaigns, not only operating inside an existing setup
• Hands-on experience with a subscription billing platform (ChargeBee, Recurly, Stripe Billing, or similar)
• Hands-on experience with a CRM or marketing automation platform (HubSpot, Salesforce, Iterable, Klaviyo, or similar)
• Strong analytical instincts, comfortable reading a churn report or billing reconciliation and translating it into action
• Understanding of subscription business models (recurring revenue, MRR, churn, LTV)
• Excellent written communication, clear and on-brand
• A self-starter who takes initiative, manages a queue independently, and looks for what can be automated or improved without being asked
• Authorization to work in the United States

Preferred

• Experience at a subscription media company, membership organization, or D2C subscription business
• Career interest in marketing operations, revenue operations, or growth leadership
• Prior customer success or support experience
• Interest in policy, foreign affairs, or journalism
• Light technical fluency, comfortable troubleshooting basics and writing clear engineering escalation tickets

Benefits

• Comprehensive medical, dental, and vision coverage (dental and vision fully employer-paid), with HSA savings available
• Generous paid time off that grows with tenure
• 11 paid holidays
• Fully-paid life insurance
• Short-term disability