Responsibilities

• Trains school district administrators and support personnel, one-on-one or in groups, in the use of computerized student services applications;
• Acts as project manager and coordinator for the installation of student services applications and identifies the need for training (both initial and ongoing) on the MHRIC supported student management systems;
• Organizes and conducts marketing presentations to the component school districts;
• Serves as liaison to component school districts for student management services by setting parameters for the set-up, configuration and maintenance of student services software applications;
• Provides telephone support to school district personnel, including instruction on entering data, generating reports, troubleshooting and diagnosing applications problems;
• Consults with school district personnel on the ongoing development, maintenance and effectiveness of applications, and recommends system modifications or revisions;
• Customizes technology solutions for district administration, and develops the necessary training programs by working with districts in determining their long-term objectives and goals within a regulated environment;
• Researches and develops new materials needed for training, analyzes and evaluates class effectiveness, and researches new software applications and course materials;
• Generates periodic NYS Education Department (SED) reports for the client districts;
• Assists the BOCES Student Services Manager in orienting and providing direction to lower level or new employees;

Requirements

• A. Graduation from an accredited college or university with a Bachelor’s Degree and two (2) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or onsite to users
• B. Graduation from an accredited college or university with an Associate’s Degree and four (4) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users
• C. Successful completion of fifteen (15) credit hours* in Computer Science, Information Resources Management, Information Technology, Management Information Systems, Education or closely related field offered by a technical training institute, college or a corporate training program and five (5) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users
• D. Graduation from high school or possession of a high school equivalency diploma and six (6) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users
• E. An equivalent combination of training and experience as indicated above.
• Special Requirement: Possession of a valid New York State driver’s license appropriate to the vehicles operated or otherwise demonstrate their ability to meet the transportation needs of the job.
• Special Requirement for appointment in School Districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.

Benefits

• Generous health insurance, dental and vision benefits.
• Paid time off.
• New York state retirement system membership and 403(b) tax-sheltered annuities plan.
• Flexible spending plan, disability benefits, employee assistance program and tuition reimbursement.