Responsibilities

• Facilitating the onboarding process for new clients and assisting existing clients with requests to procure products and services;
• Supporting the day-to-day management of client relationships and satisfaction;
• Managing a portfolio of new business targets, active existing accounts, and lapsed accounts;
• Connecting with the Growth Team consistently to assess client needs and pain points;
• Collecting, analyzing, and interpreting client performance data to identify trends;
• Designing and implementing new processes to improve client onboarding, support and engagement, and internal collaboration in support of Growth Team goals;
• Collaborating cross-functionally with Marketing, Product, SMS and Strategic Services teams to ensure seamless client journeys;
• Working with client teams, including technology and creative when needed, to assist in managing resources and project timelines;
• Leading or supporting projects aimed at improving client success outcomes, from initial scope definition to successful implementation.

Requirements

• 2+ years of experience in a political, nonprofit, or aligned agency environments in digital communications, fundraising, operations, client success, or marketing, with a general sense of business development, sales, and revenue generation
• Strong communication and interpersonal skills
• Client-centric mindset
• Strong writing and editing skills
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented with a strong commitment to accuracy
• Project management experience
• Ability to collaborate on a team both internally and externally
• -passions for good causes, whether candidates or other

Preferred

• Proficiency in data visualization tools (e.g., Tableau) and CRM systems
• Background in digital or direct mail communications, fundraising and/or marketing
• Client management experience
• Experience with a political campaign, nonprofit or integrated marketing company.

Benefits

• 100% employer-paid premiums for platinum-level medical plan on a national health care network
• 100% employer-paid life insurance and short term disability
• 50% employer-paid vision and dental insurance
• 401(k) with 3% employer contribution
• 20 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.
• Paid parental leave at 100% of your salary
• Financial support for reproductive and transgender care
• Flexible telecommute and remote work policies
• Company issued Mac products for home offices
• Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available