Founded by digital content expert and Australian TV/Radio personality Jules Lund, TRIBE is revolutionising branded content creation and creator marketing across the globe. Since launching 9 years ago in Australia, TRIBE has expanded into the UK and the US and is now made up of an amazing team across 4 offices.

We connect some of the world's leading brands with our community of opt-in Creators. TRIBE combines an approach of technology and team to enable brands to easily source, brief, and licence creator content. We are Meta, TikTok, Snap and Pinterest Marketing Partners.

Purpose of the Role

The Strategic Account Manager is responsible for leading, growing, and deeply embedding TRIBE within its key client accounts, particularly those that qualify as, or have the potential to become, high value "Why" clients. As a central driver of TRIBE's evolving Why Strategy, this role focuses on elevating client partnerships through proactive strategic guidance, insight-led reporting, and tight alignment with clients' broader marketing and commercial goals…

Working cross-functionally with TRIBE's sales, delivery, and community teams, you will own end to end client success, from campaign strategy, community/creator strategy and creator planning to performance insights and commercial expansion.

Responsibilities of the Role

Lead, Grow and Embed TRIBE Within Key Accounts

• Serve as the primary contact for key clients, overseeing all campaigns, including Partnerships (key focus), Managed Service and Subscription.
• Partner with delivery teams to delegate tasks, manage workflows, and ensure seamless internal coordination across Campaign Management and Community teams.
• Maintain a consistent communication cadence with client stakeholders to stay informed on marketing plans, goals, and evolving challenges.
• Proactively identify and pitch strategic opportunities, creative ideas, and upsell opportunities.
• Collaborate closely with the Sales team to align on client objectives, ensuring all strategies are designed to hit KPIs and maximize client ROI.
• Oversee all client journey touchpoints, including in person meetings, onboarding, business reviews, retention plans, and expansion opportunities, while continuously monitoring client health.
• Champion TRIBE's role within the client's broader marketing strategy, positioning us as an indispensable partner.
• Stay immersed in the social, influencer, and creator landscape, to allow you to bring proactive ideas and recommendations to clients.
• Lead by example and support Account Management and Campaign Management team members through coaching and knowledge sharing.
• Foster a positive, solutions oriented team culture rooted in collaboration and a "can-do" mindset.

Creator Strategy, Reporting & Insights

• Work with Sales and Community teams to develop robust creator strategies tailored to client KPIs and campaign goals.
• Present creator rationale, curation logic, and strategic recommendations clearly and confidently to clients.
• Partner with the Community team to brief and delegate creator sourcing tasks.
• Build relationships with key creators within the TRIBE community who work on an ongoing basis with our key accounts.
• Build relationships with Talent Agencies to onboard their talent and expand TRIBE's creator offering for key clients.
• Foster long-term partnerships between clients and creators where beneficial to campaign performance and strategy.
• Provide clients with detailed, actionable reporting, drawing insights that translate into clear next steps and future strategy recommendations.
• Work with Sales & Growth teams to understand how to interpret campaign data into a narrative that aligns to clients goals and how we helped them reach these, alongside how we can keep improving.
• Proactively keep clients informed on new features, product releases, market trends, top creators, and emerging best practices.

Skills & Experience

• 6+ years leadership experience in Account Management or Customer Success or an equivalent field partnering with customers to provide strategic input, nurture and expand customer accounts.
• Experience within a creative or influencer agency, tech business or marketing industry is preferred.
• A minimum of 2 years experience in leveraging data through a variety of tools to inform and execute strategies.
• Experience of implementing paid media strategies is preferred. A solid understanding of creators, what makes them tick and how to communicate with them.
• A marketing, communications or business administration degree is preferred

if you are excited about this role and want to join a thriving business that you'll play a key part in its future success, then we'd like to hear from you.

Apply now or contact Kris if you have any questions.