Responsibilities

• Own, manage, and grow an assigned portfolio of dealership accounts through strategic marketing recommendations.
• Lead recurring performance reviews with key stakeholders, driving strategic conversations rather than simply reporting results. Analyze dealership performance trends and proactively recommend marketing strategies that improve customer retention and service lane growth
• Identify upsell, cross-sell, and expansion opportunities while maintaining strong client retention and satisfaction
• Handle dealership objections with data-driven answers that build client confidence
• Proactively identify account risks, opportunities, and solutions while taking ownership of client outcomes.
• Operate independently with minimal direction while collaborating effectively across internal teams

Requirements

• 3+ years of experience supporting automotive dealerships in a client-facing role, including Fixed Operations, dealership marketing, OEM field operations, or automotive vendor/agency environments. Fixed Operations experience strongly preferred.
• Experience leading client presentations and performance reviews with dealership decision-makers
• Proven ability to independently prioritize work, solve problems, and manage multiple client relationships in a fast-paced environment.
• Demonstrated ability to identify growth opportunities and expand existing client relationships
• Exceptional communication and presentation skills with the confidence to navigate difficult conversations and objections
• Highly proactive, organized, and comfortable taking initiative without waiting for direction