Sr. SEO/GEO Account Manager

Responsibilities

• Communicate via email with clients to update them on project status, how things are going, and to get a "peek behind the curtain" to see how our work is impacting their business.
• "Interview" our clients as the subject matter experts so that our team of writers can write interesting and valuable content that aligns with clients' knowledge and beliefs. For example, we may write a piece of content about "best stretches for lower back pain" - our team of writers are not experts on this so our account managers record an interview with our clients to guide the content.
• Onboard new clients to ensure they have a seamless and exciting experience in the first 30-60 days of working with us. This is the most important time of a new client's relationship with us.
• Have strong SEO/GEO knowledge so that you can "speak the lingo" with clients and explain why we're implementing the strategy that we're doing, why it's valuable for their business, etc.
• Communicate closely with our SEO strategists to articulate a client's vision so that our team can turn it into reality.
• At the beginning of a new clients’ campaign, support SEO optimizations such as adding content to their Google Business Profile or recommending on-site SEO changes on their website.

Requirements

• At least 3+ years of hands-on SEO experience
• Proven ability to lead a team toward performance, fulfillment, and retention
• Strong communication and relationship skills including:
• Concise writing
• Expectation management
• Empathy
• Thirst for learning and improvement
• Ability to serve in a dual role as both an account manager for your own clients and a coach for the broader AM team

Benefits

• Retirement benefits
• All bank holidays off
• The full week between Christmas and New Year’s off, paid.