Responsibilities

• Develop, execute, and steer the global research roadmap with clear objectives, priorities, and deliverables to include both qualitative and quantitative research methods
• Write and socialize research and insights studies with leadership and stakeholder across multiple teams to build trust in the research tool and influence decision-making, diving deep to understand and communicate the ‘so what’ and ‘now what’
• Partner with science, data, and product teams to develop automation, data integration, and self-service tools
• Maintain cross-organizational knowledge-sharing with other research and insights teams across Amazon
• Manage vendor relationships and program ROI

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
• Experience in areas such as market research, statistics, finance or qualitative/quantitative research
• Experience in quantitative and qualitative research
• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Preferred

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

• comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave