Responsibilities

• Summary: Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.
• Creates a new business pipeline, bringing in top customers and providing elevated service experience.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Reviews player ratings and histories to evaluate and make decisions for complimentaries.
• Knowledge of table games operations and electronic gaming machines.
• Markets to maximize participation in special events and promotions.
• Achieves established revenue and reinvestment goals.
• In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.
• Engages with customers off property including dinners, cruises, sporting events, and other approved marketing activations.
• Assists the Director of Player Development with team member mentorship and development coaching.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• 10+ years of casino host/player development experience.
• Strong leadership, communication and sales skills.
• Knowledge of Casino Management Systems and customer database platforms.
• Must exhibit excellent personable skills and an image of excitement and enthusiasm.
• Excellent communication skills, both written and oral.
• Ability to obtain and maintain all necessary licensing.