Responsibilities

• Collaborate with key stakeholders - both internal and external to support the infrastructure needed to support our Care Centers’ digital presence
• Provide excellent customer support service and engage with providers to resolve website support cases
• Own the day-to-day operations of the website support queue including working with IT, offshore developers, and other operational partners
• Provide project management and some digital expertise to complex website requests made by customers
• Indirectly manage the contracted partners that work on the support tickets
• Provide reports as needed (weekly, monthly, etc) on support activities and identify areas for improvement
• Create documentation of all the Digital Marketing offerings
• Provide support as needed in other Digital projects including Digital Asset Management (DAM) platform, online scheduling, etc

Requirements

• BA or BS in Digital Marketing, Management, or related fields preferred
• 3+ years of experience, preferably in website management/support and project management
• Understanding of web UX best practices
• Solid understanding of project management practices and proven experience managing multiple projects/deadlines with clients, and internal stakeholders
• Acquia Drupal experience preferred
• Base level knowledge and experience with html and CSS
• Working knowledge of search engine optimization (SEO)
• Excellent presentation and communication skills
• Ability to prioritize and follow through effectively, work independently, organized, detail-oriented, thorough

Preferred

• Acquia Drupal experience preferred

Benefits

• medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs.