Responsibilities

• Actively monitoring owned and non-owned social communities to identify emerging platform trends, fan behaviors, conversation themes, creator formats, and real-time engagement opportunities.
• Developing quick-turn social content ideas based on trends, community conversations, product moments, cultural moments, and platform-native formats.
• Writing social-first copy, replies, comments, captions, and lightweight content concepts that align with brand voice while feeling native to each platform.
• Strategically following and engaging with customer, partner, influencer, creator, and media accounts to identify opportunities for amplification, collaboration, participation, and real-time response.
• Surfacing trends and audience insights to the broader social team, including clear brand approach recommendations.
• Partnering with social strategy, content, creative, and product teams to turn community insights into content briefs, reactive posts, engagement prompts, and recurring social formats.
• Maintaining community management fundamentals, including social listening and reporting, escalating issues, and routing technical inquiries.

Requirements

• Bachelor 0s degree and 2+ years of Communications, Marketing, Public Relations, or related work experience.
• OR
• Associate's degree and 4+ years of Communications, Marketing, Public Relations, or related work experience.
• OR
• High School Diploma or equivalent and 6+ years of Communications, Marketing, Public Relations, or related work experience.
• *Completed advanced degrees in a relevant field may be substituted for up to two years (Master1s = one year, Doctorate = two years) of work experience.

Preferred

• 3-5 years of social media, community management, content creation, or platform-native social experience.
• Strong understanding of social platforms, internet culture, creator trends, community behavior, and what makes content feel native to each channel.
• Experience engaging communities on platforms such as Reddit, TikTok, Instagram, Facebook, LinkedIn, and X.
• Strong copywriting, social ideation, and creative judgment.
• Experience creating short-form social content, reactive posts, community prompts, memes, creator-style concepts, or other lightweight social executions.
• Experience with social listening, trend tracking, community reporting, or turning audience insights into actionable content recommendations.
• Interest in technology, mobile, PC, gaming, AI, sports, entertainment, creator culture, or other passion areas relevant to the brand’s social communities.
• Experience working with a social media management or listening system like Sprout Social.
• Experience collaborating with creative, content, strategy, product, and community teams to move quickly from trend identification to social execution.
• Ability to travel and work non-traditional hours as needed for live moments, events, launches, and real-time social opportunities.