Responsibilities

• Own and evolve the enterprise company store and custom merchandise program, including current contracts, program scope, vendor model, intake, approvals, and day-to-day operations.
• Provide creative oversight for all FedEx-branded swag, including company store products, custom merchandise, limited-run drops, campaign merchandise, seasonal items, sponsorships, events, Peak-related needs, and executive requests.
• Lead the ideation of new merchandise lines and drops, including internal campaigns that drive awareness, engagement, and excitement around launches.
• Take the company store to the next level by building a more curated, premium, useful, modern, and strategically branded merchandise experience.
• Review and approve custom merchandise requests to ensure quality, usefulness, brand alignment, and business relevance.
• Develop and maintain SOPs in partnership with Sourcing & Procurement to create clear, consistent, and scalable processes.
• Lead vendor relationships through regular calls, creative direction, quality coaching, execution feedback, issue resolution, and performance management.
• Partner with Sourcing & Procurement on contract renewals, requirements, vendor management, scorecards, QBRs, bi-weekly updates, escalation, and remediation plans.
• Identify cost-savings opportunities, operational efficiencies, and process improvements while maintaining a high-quality brand experience.
• Collaborate with Social, Marketing, and enterprise teams to activate merchandise in campaigns, experiences, and key business moments; provide leadership updates on milestones, risks, outcomes, and program value.