Responsibilities

• Manage the daily operations of the loyalty program by collaborating with internal teams and external vendors to ensure seamless execution.
• Oversee the loyalty program budget, including invoice processing and budget tracking.
• Partner with Operations, Training, and Guest Care teams to communicate program updates and support operational readiness.
• Lead cross-functional loyalty initiatives, ensuring projects are delivered on time, within scope, and on budget.
• Coordinate the resolution of system issues affecting loyalty program performance and implement preventive improvements.
• Develop and execute loyalty communications, promotional campaigns, and personalized marketing initiatives across email, SMS, push notifications, mobile applications, and other digital channels.
• Monitor loyalty program performance, analyze key metrics, and recommend improvements to drive customer acquisition, engagement, and retention.
• Prepare executive reports, performance reviews, and business insights related to loyalty program results.
• Support the implementation of the loyalty roadmap, including member benefits, technology enhancements, and marketing communications.
• Manage vendor relationships, contracts, and partnership opportunities to maximize program effectiveness and business growth.

Requirements

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience managing nationally scaled loyalty marketing and operations programs.
• Experience leading cross-functional projects, large-scale planning, and program implementation.
• Strong project management, organizational, and operational leadership skills.
• Experience developing customer engagement, CRM, and loyalty marketing campaigns across multiple digital channels.
• Strong analytical, problem-solving, and decision-making skills with the ability to manage complex situations.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience managing vendor relationships, budgets, and external partnerships.
• Restaurant or franchise industry experience preferred.
• Must be legally authorized to work in the country where the position is based.