Sr. Internal Communications Specialist

Responsibilities

• Build strong working relationships with business partners and executive leaders in Merchandising, Marketing, Digital, MP&A and Human Resources.
• Develop strategic communications plans that connect business priorities, initiatives and changes to what associates need to know and do.
• Draft executive communications, including talking points, scripts, presentations, leader cascades, intranet content and other materials.
• Develop and coordinate content for Town Halls, Business Update Meetings, department meetings and other associate forums. Partner with meeting owners and presenters to shape key messages, agendas, scripts, presentations and follow-up communications.
• Coordinate input and reviews across multiple contributors, keeping content accurate and deliverables on schedule.
• Help leaders communicate complex or sensitive topics with clarity and consistency, and connect communications to PetSmart’s long-range plan, business priorities and associate needs.
• Develop and maintain editorial plans, content standards and publishing processes in partnership with contributors across the business.
• Advise business partners on how to organize and present information on Central Bark, and support content for assigned business areas.
• Lead the content strategy and day-to-day management of PetSmart’s intranet, Central Bark, helping ensure it is current, useful and easy for associates to navigate.
• Manage the Central Bark vendor relationship, coordinating requests, issue resolution, enhancements and ongoing platform needs.

Requirements

• Bachelor’s degree in communications, public relations, journalism, English or a related field, or equivalent experience.
• Experience developing internal communications and executive messaging.
• Excellent writing, editing and proofreading skills, with the ability to adapt content for different audiences and channels.
• Strong project management and organizational skills, including the ability to manage several priorities and deadlines.
• Experience working with senior leaders and cross-functional business partners.
• Ability to translate complex business information into clear, engaging communications.
• Experience managing digital content, an intranet or a content management system.
• Strong judgment, attention to detail and follow-through.
• Proficiency with Microsoft Office; experience managing vendor relationships is an advantage.