Sr Digital Marketing Specialist

Plano, TX (Hybrid)

$7K/mo – $11K/moSenior Level3+ years expFull time

Posted 5 days ago

Job Summary

Owns digital product strategy, development, and support initiatives for fraud prevention and transportation returns management, driving customer-centric product outcomes and cross-functional portfolio initiatives.

Lead tactical execution and portfolio support for the fraud prevention and returns management domain.
Drive market research, competitive analysis, and best-practices adoption across cross-functional teams.

Job Description

Responsibilities

Under limited supervision, plans and executes digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company’s product and service portfolio.
Essential Functions
Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
Provides subject matter expertise to support strategic priorities.
Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Perform other duties as assigned.
Additional job description:
Responsible for tactical execution and portfolio support of the Fraud Prevention & Transportation Returns Management organization. This role will play a vital role in advancing the business strategy, commercial excellence and product roadmap to solve customer problems related to fraud management and reverse logistics.

Requirements

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
Three (3) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support.
More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities.
Technical acumen.
Strong collaboration, communications and analytical skills.

Preferred

Pay Transparency: Salary grade (E26) MEM range($6,511.62/mo - $10,744.16/mo), PGH range($6,854.33/mo - $11,309.65/mo), Plano range($6,854.33/mo - $11,309.65/mo)

Benefits

For details on our comprehensive benefits, click here.

FedEx

3.5 Glassdoor

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.Day one: 186 deliveries. Today: About 14.5 million.

Founded in 1973

Memphis, Tennessee, USA

187K employees (2,453 in marketing)

careers.fedex.com

59% recommend to a friend

56% CEO approval