Sr Creative Operations Manager, Reputation Marketing & Insights

Responsibilities

• Execute the org's operations strategy within the creative-production domain — translating operating goals (efficiency, cost, scale, quality) into a concrete production model and deliver against them.
• Design, own, and continuously improve the end-to-end creative production operating model — intake, prioritization, resourcing, workflow, review/approval, and delivery.
• Set the standards, process, and quality bar for our project management and production outputs
• Provide the production-side inputs to org-level operations planning — capacity forecasts, cost-per-asset and throughput data, and resourcing tradeoffs — and translate those inputs into budget and resourcing decisions.
• Own capacity and resource planning across the team and external partners — forecast demand, allocate against competing priorities, and make the tradeoff calls when demand exceeds capacity.
• Select, implement, and own the systems and tooling that run creative production (project/asset management, workflow automation, reporting), and drive adoption across the team.
• Establish the metrics that define production health — throughput, cycle time, on-time delivery, rework, cost per asset — and use them to drive measurable improvement.

Requirements

• Bachelor's degree
• 7+ years in creative production, creative operations, or program management within a marketing/creative environment.
• Experience owning production workflow and resourcing across multiple concurrent programs or campaigns.
• Experience leading or providing structured direction to lateral partners.
• Experience managing external agencies or production vendors, including budgets and SOWs.
• Proficiency with creative/project management tooling (e.g., Asana, Workfront, Airtable, or equivalent).

Preferred

• Experience using data and metrics to improve processes and customer satisfaction
• Experience designing a creative operating model from the ground up or materially re-architecting an existing one.
• Experience scaling creative production across channels (video, digital, social, experiential) and high asset volume.
• Experience influencing senior stakeholders without direct authority.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .