Director, Creative Operations

Responsibilities

• Lead, mentor, and develop the Creative Operations team, fostering a culture of accountability, collaboration, and professional growth.
• Provide strategic oversight of creative operations across digital media campaigns, ensuring accurate, efficient, and timely execution.
• Establish and maintain strong client relationships, serving as a trusted partner on creative operations strategy, processes, and campaign delivery.
• Define, implement, and optimize Creative Operations workflows, best practices, and standard operating procedures to improve efficiency and consistency across teams.
• Collaborate with internal department leads across Strategy, Investment, Activation, Ad Operations, and Creative Production to establish clear responsibilities, strengthen communication, and identify process efficiencies.
• Oversee team capacity, resource allocation, and performance while supporting employee development, engagement, and morale.
• Proactively identify operational challenges, resolve escalated issues, and implement scalable solutions that improve campaign execution and mitigate risk.
• Partner with agency leadership and other lines of business to standardize processes, improve collaboration, and support the continued growth of the Creative Operations function.

Requirements

• 7+ years of experience in creative operations, campaign management, or a related role within media, advertising, or marketing, including experience leading teams.
• Demonstrated success managing and developing teams, overseeing operational performance, and driving process improvements.
• Proven ability to establish scalable workflows, manage complex initiatives, and lead cross-functional collaboration.
• Strong client relationship management skills, with the ability to influence stakeholders and communicate effectively across all levels.
• Strong understanding of digital media operations, creative specifications, quality assurance, and campaign execution.
• Excellent leadership, organizational, problem-solving, and project management skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools; knowledge of Google Campaign Manager 360 or Studio is a plus.
• Knowledge and skills typically acquired through the completion of undergraduate studies in advertising, marketing, or a related field.

Preferred

• Knowledge of Google Campaign Manager 360 or Studio is a plus.