Responsibilities

• Monitor day-to-day restaurant operations, reporting on key metrics such as guest satisfaction, speed of service, and franchisee profitability.
• Develop statistical and analytical models to identify operational trends and recommend actionable improvements.
• Propose solutions to automate standards evaluation and track performance across teams.
• Maintain and manage relationships with third-party vendors, ensuring timely restaurant evaluations.
• Develop and implement an escalation process for handling concerns or appeals, coordinating with internal stakeholders as needed.
• Prepare and present updates on operational performance and brand standards compliance to senior leaders.
• Analyze and optimize restaurant technology to improve operational efficiency and profitability.
• Collaborate with vendors and internal tech teams to enhance back-end systems and implement new tech initiatives.
• Identify areas for operational improvement and execute best practices to support guest satisfaction and speed of service.
• Act as a key point of contact for the field team, franchisees, and internal stakeholders, providing guidance on brand standards and resolving complex operational issues.

Requirements

• Bachelor’s degree in a related field.
• 3+ years of experience in restaurant operations or a related role, with a strong understanding of the QSR industry.
• Strong project management and analytical skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to build meaningful relationships with franchisees, vendors, and internal teams, demonstrating strong communication and interpersonal skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Problem-solving skills with the ability to analyze data, identify trends, and develop actionable recommendations.
• Willingness to travel up to 20% as needed.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.