Responsibilities

• This role is accountable for turning client trust into strategic momentum. You will be expected to understand each client’s business, anticipate needs, identify growth opportunities, and help Br8kthru bring the right recommendations forward at the right time.
• Manage and grow a portfolio of client accounts, with mature portfolio responsibility expected to reach $750K+ in annual billable revenue
• Support portfolio-level revenue growth through renewals, strategic expansion opportunities, pilots, retainers, SOWs, and change orders
• Identify, initiate, and advance expansion opportunities — growth conversations should be strategist-led, not only client-initiated
• Maintain an active pipeline of strategic recommendations and qualified account opportunities across your portfolio
• Protect scope and profitability by identifying when new requests require revised priorities, additional budget, or a new SOW
• Partner with leadership and delivery teams to turn client needs into clear recommendations, next steps, and paid work
• Retain 85–100% of your client portfolio year-over-year
• Maintain a monthly account health score of 90%+ across satisfaction and communication dimensions
• Build retention through trusted advisory relationships and proactive strategy — not accommodation or avoidance

Requirements

• 4+ years of experience in account strategy, client growth, account management, client success, or consultative B2B sales — ideally in a marketing services, agency, consulting, martech, SaaS, or B2B environment
• Demonstrated track record of growing and retaining client accounts
• Experience initiating and leading revenue-generating conversations with senior stakeholders
• Strong business acumen and ability to connect marketing activity to client goals, revenue, retention, and growth
• Strong written and verbal communication skills
• Familiarity with CRM tools (Pipedrive experience a plus)
• Strong understanding of digital marketing disciplines and how they work together