Responsibilities - Serve as the primary point of contact for assigned clients - Own the client experience from onboarding through renewal and retention - Build strong relationships with business owners and key stakeholders - Conduct onboarding, strategy, review, and retention calls - Ensure clients clearly understand deliverables, performance, and next steps - Proactively identify risks and address issues before they become problems - Drive customer satisfaction, retention, and long-term account growth - Oversee client programs across all LaundroBOOST service offerings, including Google Ads, Meta Ads, Google Business Profile (Booster), Local SEO, Website Development, Geofencing, AI Call Centers, SMS & Email Marketing, Reputation Management, Future marketing and AI service offerings - You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that projects move forward successfully. - Manage communication and coordination between clients and fulfillment teams Requirements - 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role - Exceptional verbal and written English communication skills - Strong customer service and relationship-building abilities - Experience managing multiple clients simultaneously - Experience coordinating cross-functional teams or global contractors - Comfortable leading client calls and difficult conversations - Highly organized with strong attention to detail - Self-starter who requires minimal oversight - Comfortable working in a fast-moving startup environment - Strong problem-solving and critical-thinking skills - Experience using AI tools to improve productivity and workflows - Tools & Platforms: ClickUp, GoHighLevel, Google Workspace, Google Ads, Meta Ads Manager, Merchynt / Paige, SEO Tools, Stripe, AI Platforms (ChatGPT, Claude, Gemini, etc.), CRM and customer success platforms Nice_to_have - Experience in marketing agencies, digital marketing, SaaS, or customer success environments - Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing - Experience with automation platforms and AI-powered workflows - Experience managing remote teams and contractors - Familiarity with laundromats, multi-location businesses, or home services businesses - Experience with upselling and account expansion strategies