Responsibilities

• Oversee and lead all account management processes.
• monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients.
• deliver engaging, passionate outstanding ideas and work.
• work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines.
• act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams.
• involve consistent client contact and operate at a high level in all aspects of account management.
• Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs that span traditional and digital Life Sciences/Pharma channels, with extension to Media, Analytics, and MarTech
• Efficiently and effectively balance the dual expectations of the agency and our clients
• Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget
• Act as a strategic partner by collaborating with clients on strategy, ideas, trends, and thought leadership

Requirements

• Bachelor’s degree or equivalent experience
• 8-10 years of account management experience at an advertising agency or similar, with traditional and digital channels
• Life Sciences (MedTech/Device/Pharma) experience and understanding of the MLR process, HCP experience required
• Strong background with strategic ideation, tactical activation, and financial management
• Understanding of media objectives, experience with various media channels including targeting and audiences, KPIs and measurement, plus cross collaboration with media and analytics teams
• Superior professional communication and presentation skills, and thrives in a fast-paced environment
• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
• Advanced client management skills, especially as it relates to expanding business within existing clients
• Commitment to the client, attention to detail, and strong problem-solving ability
• Managerial experience of at least 1 direct report

Preferred

• DTC experience a plus