Responsibilities

• Assist with in-park events to include pre-planning and day-of execution including set-up and tear down, with possibility of multiple events on the same day, with each event having its own unique set up requirements
• Lead and complete special projects and initiatives related to marketing, sales, and content creation
• Assist in taking photos and/or videos of events and park for use in digital content and catalog digital content for use by Park Content Manager
• Assist Marketing team in responding to park reviews and guest inquiries via social media and email
• Assist with ticket printing and distribution for group events, as needed
• Ensure cleanliness and safety within assigned areas and perform all tasks in compliance with company safety guidelines and requirements
• Escalate safety and maintenance concerns to the Park leadership
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of events execution
• All other duties as assigned by leadership

Requirements

• Must be at least 18 years of age to comply with New York State Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Ability to maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• Must be comfortable speaking in front of large groups
• Must possess strong attention to detail and problem-solving abilities
• Ability to help write content in a clear, concise and professional manner

Nice To Have

• Previous waterpark, amusement park, or theme park experience a plus
• Language: Fluent English; Spanish or other bilingual language skills are a plus
• Good photography skills are a plus

Benefits

• Flexible schedule
• Cross-train and learn unique skills across various departments
• Free admission to Splish Splash on your days off
• Invitations to exclusive company-sponsored employee events throughout the season