Specialist, Marketing Programs

Responsibilities

• Own the residential warranty program strategy and roadmap, partnering cross-functionally with Product, Sales, Finance, Digital, Customer Experience, Legal, Engineering, and IT teams to identify priorities and drive implementation.
• Serve as business lead for warranty initiatives, policy enhancements, process improvements, and technology capabilities.
• Monitor industry trends, competitive warranty offerings, customer insights, and business performance to identify opportunities for differentiation and continuous improvement.
• Evaluate program performance and develop recommendations to improve participation, customer experience, operational efficiency, and financial results.
• Lead implementation of new programs, policies, and process enhancements from concept through launch.
• Develop business cases and strategic recommendations supported by data and measurable outcomes.
• This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week.

Requirements

• Bachelor’s degree
• 3 + years of experience in marketing programs, business operations, project management, product marketing, and/or consumer programs
• 5 + years of experience in Microsoft Excel, PowerPoint, and data analysis tools

Preferred

• Education and/or experience in Marketing, Business, Warranty, Finance, or Economics
• Experience managing cross-functional projects and stakeholder groups.
• Strong analytical and problem-solving skills.
• Experience building executive presentations and communicating recommendations to leadership.
• HVAC experience preferred

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance