GENERAL PURPOSE:
The Marketing Compliance Specialist role serves as an operational link between Marketing, Legal, IT, and vendors, translating compliance and risk requirements into scalable, day‑to‑day marketing practices. This role ensures that marketing practices align with privacy laws, accessibility standards, and internal governance policies. The Specialist conducts audits, partners with cross‑functional teams on processes related to those audits, maintains documentation, and contributes to ongoing improvement of processes and tools. This role plays a key part in protecting customer data, reducing risk, and ensuring marketing operates responsibly and effectively within regulatory requirements.

The base salary range for this role is $70,310 – $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Compliance Audits
•    Function as the department’s compliance lead, assisting in coordinating related initiatives and training. 
•    Serve as the primary owner of compliance platforms (e.g. OneTrust, AXE Monitor, ObservePoint and similar), leading configuration, testing, and audit readiness.
•    Set up and conduct compliance audits using established processes related to CCPA, privacy, tag/cookie consent, ADA, AI and other compliance related topics using appropriate tools/platforms.
•    Support DSAR (Data Subject Access Request) execution and evidence tracking (e.g., intake routing, data source coordination, and response tracking), while Legal retains policy interpretation and final approval.
•    Maintain an inventory of marketing data collection and processing activities, ensuring alignment with privacy notices, consent requirements, and consumer request obligations.
•    Lead end-to-end governance for digital tracking, ensuring tags, pixels, cookies, opt-out (unsubscribe) systems function as intended (e.g. opt-outs are honored, tracking technology is deployed only with appropriate consent and documented business purpose).
•    Track audit cycles, analyze audit findings and prioritize remediation actions on an established schedule.
•    Coordinate with cross-functional teams, vendors and agencies to drive remediation efforts.
•    Verify and document completion of audit remediation.
•    Maintain audit records and compliance requests according to established governance. 
Respond to and support incoming compliance inquiries.

Governance & Documentation
•    Assist with documenting compliance-related processes.
•    Translate marketing compliance risk policies into clear, actionable “policy‑to‑practice” guidance for marketing teams, agencies, and partners.
•    Draft compliance guidance materials such as playbooks, quick reference guides and FAQs.
•    Maintain up-to-date governance documentation and training materials. 
•    Manage and update templates, forms and checklists.
•    Support training sessions and onboarding teams on compliance procedures.
•    Communicate updates on compliance process and requirement changes. 

Cross-Functional Coordination 
•    Coordinate requests with Legal department such as compliance, risk assessments, contract reviews, merchandise approvals, and similar. Communicate and store records of the resolution/decision. 
•    Document processes to eliminate repetitive reviews. 
•    Partner with cross-functional teams to support marketing application risk assessments, vendor due diligence, and ongoing control validation.
•    Coordinate ad hoc risk evaluation requests. 
•    Support contract renewal planning and coordination with Legal department.

Reporting
•    Maintain trackers and logs for changes, audits, issues and remediation, ensuring updates are captured timely and accurately. 
•    Track remediation actions surfaced through audits or risk reviews.
•    Document audit results, prepare reports for leadership, and assist with quarterly compliance meetings. 

System Support Governance
•    Monitor and ensure compliance with operational processes. 
•    Surface recurring issues to identify opportunities for improvement. 
•    Assist developing reusable remediation guidance to reduce repeat compliance issues.
•    Support AI usage governance in Marketing by documenting approved AI use cases, validating data inputs, and ensuring alignment with internal AI risk policies.
•    Open and track support tickets for tools.
•    Assist with application risk assessments and training new users.
•    Support new users in navigating compliance-related tools and understanding where data/processes live, how to pull reports, etc.

Other
•    Keep up to date on emerging compliance trends and tools.
•    Attend conferences and webinars on topics including but not limited to privacy, compliance, ADA, CCPA (California Consumer Privacy Act), DSAR, AI, etc.

COMPETENCIES:

People
•    Building Effective Teams (for managers of People and Projects)
•    Developing Talent (for managers of people only, N/A for this role/level)
•    Collaboration    

Self
•    Leading by Example
•    Communicates Effectively
•    Ensures Accountability and Execution
•    Manages Conflict    

Business
•    Business Acumen
•    Plans, Aligns and Prioritizes
•    Organizational Agility

With particular emphasis on the following specific position-related competencies:
•    Functional    
    QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

REQUIRED QUALIFICATIONS:
•    2-4 years of experience in marketing operations, compliance, or related field.
•    Bachelor's degree and/or highly relevant work experience
•    Experience with marketing compliance technology (e.g., tags, cookies, analytics, privacy consent management).
•    Experience with compliance monitoring tools (e.g., OneTrust, ObservePoint, AXE Monitor, or similar)
•    Familiarity with various marketing compliance requirements: privacy regulations such as CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act), digital accessibility, and related. 
•    Experience creating and maintaining process guides as well as supporting training and onboarding.

PREFERRED SKILLS:
•    Experience working in marketing operations and collaborating on risk-initiatives in a cross‑functional environment.
•    Exposure working with Legal teams.
•    Exposure to marketing compliance testing, remediation or audit support is a plus.
•    Interest in marketing operations and continued learning on evolving risk and compliance in marketing.

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer. 
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. 
Consistent timeliness and regular attendance.  
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position.  It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.  Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.