Responsibilities

• Collaborate with the CRM Senior Manager to drive performance growth by planning and executing strategic initiatives across email, app messaging, and SMS channels.
• Work closely with marketing, creative, and technology teams across multiple business units, providing CRM expertise to support innovation and process improvements.
• Apply deep knowledge of both production and strategic aspects of CRM tactics, while building strong relationships and effectively managing cross-team workflows.
• Demonstrate excellent problem-solving skills and expert understanding of CRM best practices, with the ability to clearly communicate complex concepts to non-CRM audiences.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Requirements

• Customer Retention & CRM Strategy : Hands-on experience executing and contributing strategically to CRM initiatives across email, app messaging, and SMS channels.
• Cross-Functional Collaboration : Proven ability to work closely with marketing, creative, and technology teams across multiple business units to drive innovation and improve CRM processes.
• Production & Tactical Expertise : Deep knowledge of both production and strategic components of CRM tactics, with strong relationship-building and workflow management skills.
• Communication & Presentation : Excellent written and verbal communication skills, with the ability to clearly explain complex CRM concepts to non-technical audiences and socialize strategies across the organization.
• Data Analysis & Measurement : Strong analytical skills, preferably with experience in Microsoft Excel or similar tools, to measure project impact and inform data-driven decisions.
• Project & Time Management : Self-starter with excellent organizational skills; able to manage multiple projects simultaneously, prioritize effectively, and adjust course as needed.
• CRM Tools & Platforms : Experience with CRM and digital marketing platforms such as Oracle Responsys, Movable Ink, Wunderkind, or similar technologies.
• Problem-Solving & Adaptability : Strong problem-solving ability with a flexible mindset to pivot strategies based on performance and organizational needs.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement