Responsibilities

• Draft and schedule LinkedIn posts for Sendbird's company account and executive profiles, keeping tone, visuals, and strategy locked in.
• Use AI tools to accelerate content production: repurposing blogs, webinars, and product updates into posts, carousels, and short-form video scripts.
• Own and maintain the social content calendar, keeping campaigns coordinated across marketing, product, and design.
• Run Sendbird's employee advocacy program in Sprout Social, curating content, tracking engagement, and publishing weekly participation highlights.
• Partner with the CEO and executives to develop authentic thought leadership content that reflects how they actually think about AI and CX.
• Monitor industry conversations, engage with relevant AI and CX content, and build Sendbird's visibility in communities that matter.
• Track performance metrics weekly and surface insights that actually change what we post next.
• Added Value: Familiarity with Sprout Social or a comparable social management platform.
• Added Value: Hands-on experience using AI tools (Claude, ChatGPT, or similar) to draft, edit, or repurpose content at speed.

Requirements

• Currently pursuing a Bachelor's degree in Marketing, Communications, PR, or a related field.
• Strong writing and storytelling skills tailored to LinkedIn's B2B audience.
• Comfort collaborating across time zones and working with creative teams via tools like Jira and Figma.
• Organized and detail-oriented, with the ability to manage multiple projects without dropping threads.
• Ability to work in our San Mateo office during business hours 2-3x a week.

Preferred

• Familiarity with Sprout Social or a comparable social management platform.
• Hands-on experience using AI tools (Claude, ChatGPT, or similar) to draft, edit, or repurpose content at speed.

Benefits

• Sendbird laptop provided.
• Free lunch on Wednesdays, plus unlimited coffee, tea, and snacks in the office.
• Structured mentorship with weekly check-ins and a clear growth plan.