Social Media Manager

Chicago, IL (Hybrid)

$72K/yr - $88K/yr (Est.)Mid Level4+ years expFull time

Posted 5 weeks ago

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Job Summary

Own social content from calendar to performance, with hands-on production, on-site storytelling, and influencer partnerships that connect culture to the guest experience.

  • Social content engine: plan across platforms, surface venue energy, and drive engagement using diverse formats.
  • Creator & partnerships: coordinate collaborations to extend reach and generate authentic content.
  • Insights & alignment: measure performance, translate learnings, and keep social in sync with Brand, Creative, and Field Marketing.

Job Description

Responsibilities
  • Social Content Strategy Develop and execute the social media content calendar across all major platforms. Create a consistent stream of content that reflects the brand, supports business priorities, and drives engagement.
  • Content Production & Creation Capture, film, edit content across formats including video (short-form and long-form), photography, graphics, and Stories that showcase venue energy, guest experiences, and cultural moments
  • Community Management Manage the brand's social communities by monitoring comments, messages, and conversations. Engage with guests in a timely and authentic manner while protecting brand standards.
  • Creator and Influencer Partnerships In collaboration with the PR lead, support the identification, coordination, and execution of creator and influencer collaborations. Help expand reach and generate authentic content through strategic partnerships.
  • Venue Storytelling Work closely with venue teams to surface local stories, events, guest experiences, and team member content that can be amplified across brand channels.
  • Social Listening and Trends Monitor platform trends, emerging formats, and cultural moments. Identify opportunities for the brand to participate in relevant conversations and stay culturally connected.
  • Performance Measurement Track content performance and audience engagement across platforms. Translate insights into recommendations that improve reach, engagement, and content effectiveness.
  • Cross-Functional Partnership Partner with Brand, Creative, Field Marketing, Operations, and agency partners to ensure social content aligns with broader marketing initiatives and business objectives.
  • Flexible Availability (As Needed) Maintain flexible hours to capture content during peak guest experiences, including evenings, weekends, and special events. Be available on-site at venues to film live moments, activations, and community events that bring the brand to life
Puttshack logo

Puttshack

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. Combining a tech-infused mini golf game with exceptional food & beverage service, Puttshack is redefining mini golf for the next generation (while appealing to all generations). Since opening its first location in 2018, Puttshack now has multiple locations in the UK and is rapidly expanding in the US.

Founded in 2017
Chicago, Illinois, USA
680 employees (35 in marketing)