Responsibilities

• Supports the development and implementation of strategic social media plans for B2B clients.
• Handles community management, promptly responding to customer questions and proactively engaging in outgoing conversation for all social media accounts.
• Develops engaging social content that adheres to best practices and pushes the envelope in new ways to drive engagement.
• Manages Creative team deliverables, ensuring all social creative aligns with brand guidelines and is optimized for each social channel.
• Pulls metrics and reports, managing social listening and analytics to proactively provide insights and recommendations that optimize ROI.
• Provides excellent project management and time management across various accounts and projects.
• Demonstrates knowledge of the current industry landscape on an ongoing basis.
• Contributes to project and/or annual client planning documents.
• Develops persuasive summary and recommendation documents for presentation to client and agency decision-makers.
• Crafts compelling social content including social media posts, polls, quizzes and more.

Requirements

• 3-7 years experience managing social media accounts/campaigns, ideally within an agency environment
• Bachelor's Degree in public relations, communications, journalism, business, marketing, advertising, English, or other related field of study preferred
• Exceptional writing skills
• Extreme attention to detail and strong organizational skills
• Must have a clear understanding of best practices for Facebook, Instagram, LinkedIn and TikTok, experience with Reddit, YouTube is a plus
• Must thrive working within a fast-paced, innovative environment with a strong ability to manage multiple deadlines and multi-task across client accounts, campaigns & projects.
• Experience with Google Suite, Sprout Social, Canva, Sprinklr, Facebook Ad Manager and Google Analytics a plus
• Experience in influencer marketing a plus
• Ability to work weekend and after-hours, as expected in the 24/7 social media news cycle; travel may be included
• Applicants must include a work sample in the same attachment as resume (for job posting). All writing samples will be vetted for AI usage.