Responsibilities

• Help develop and deliver contextually relevant social media and community strategies across key channels, including Facebook, X, TikTok, Twitch, Instagram, and YouTube.
• Manage day-to-day activity across multiple platforms, writing, publishing, and engaging with player-facing content that resonates with our audience.
• Maintain an organized and forward-looking content calendar that supports key initiatives and milestones.
• Research internal initiatives, gaming culture, and industry trends to identify opportunities that keep the brand fresh, competitive, and connected to the community.
• Capture authentic, real-time content from player events, including photos, videos, and behind-the-scenes moments. (Travel required)
• Act as an internal advocate for social best practices, ensuring consistent tone, policy alignment, and representation of the player voice across teams.
• Collaborate closely with the Social Media, Brand, and Community teams to surface discussion trends, identify opportunities, and create moments for proactive engagement.
• Contribute creative ideas and trend-based concepts that inspire new approaches to storytelling and player engagement.
• Build relationships with community advocates and influencers who help expand our reach and strengthen our connection with players.
• Ensure consistency in tone, messaging, and visual identity across all social campaigns and platforms.

Requirements

• 2+ years of experience managing brand social media accounts, preferably within the gaming or entertainment industry.
• Strong understanding of current social media trends, platforms, and best practices.
• Excellent writing, grammar, and proofreading skills with a sharp eye for tone and detail.
• Basic knowledge of Photoshop for light content editing.
• Basic understanding of short-form video editing and production.
• Comfortable engaging directly with players both online and during in-person events.

Preferred

• Demonstrated success in developing or executing short-form video content on platforms such as TikTok or Reels.
• Strong understanding of software or game development processes.
• Familiarity with Star Citizen and its community.
• Highly proactive, self-motivated, and comfortable working both independently and collaboratively.
• Creative problem solver with a passion for continuous learning and experimentation.