Social Media & LMS Manager

Responsibilities

• Social media – Own AADOM’s social media calendar and create content that highlights member stories, educational programs, events, and sponsor initiatives.
• Social media – Write captions, create or coordinate graphics and short-form videos, and publish across AADOM’s social channels.
• Social media – Monitor comments and messages, respond to routine questions, and route inquiries to the right team.
• Social media – Track engagement, clicks, and registrations to see which content connects with our audience and drives participation.
• Social media – Must be proficient in Canva, Hootsuite, Meta Ads, Google Analytics.
• Social media – Basic graphic design experience required.
• LMS – Manage the day-to-day operation of AADOM’s online learning platform, including course setup, publishing, enrollment, and catalog updates.
• LMS – Work with the Membership & Education team, speakers, and sponsors to gather course materials and prepare them for launch.
• LMS – Test the member experience from enrollment through course completion, including quizzes, evaluations, and certificates where applicable.
• LMS – Troubleshoot member access and course completion issues, coordinate with the platform vendor as needed, and report on enrollment and completion trends.

Requirements

• Hands-on experience managing social media for an organization and administering an LMS or online course platform.
• Strong writing and editing skills and the ability to adapt content for different channels and audiences.
• Comfort with social scheduling and analytics tools, plus the ability to create or edit basic graphics and short videos.
• Attention to detail and the ability to keep multiple campaigns and course launches on schedule.
• A member service mindset and the ability to explain technical steps in plain language.
• Must be proficient in Outlook, Teams, Excel, PowerPoint, Canva, Facebook, Instagram, LinkedIn, TikTok, Hootsuite, Google Analytics, Zoom.
• Must be able / willing to travel 1-2 times per year & lift a box up to 55lbs.
• Experience in dental, healthcare, association management, or continuing education is a plus.