Responsibilities

• Provide daily community management for social media clients, including responding to DMs, engaging with comments and answering fan questions;
• Monitor relevant daily social conversations and identify opportunities for expanded engagement;
• Foster a strong and engaged community while ensuring timely and thoughtful responses;
• Compile weekly reports on trending social media topics for all clients to leverage for content (research trends, hashtags, and platform updates to inform and optimize content strategies);
• Collaborate with the team to highlight user-generated content (UGC) and amplify community stories;
• Assist the social team with managing content calendars, scheduling, and publishing content across social media platforms such as Instagram, TikTok, Facebook, and more;
• Monitor and report on community engagement metrics and sentiment;
• Meet deadlines and specifications for organic social materials; and,
• Ensure consistency, relevancy, and accuracy across all messaging and social touchpoints.

Requirements

• Applicants must reside in the DFW area and be able to commute to our office in Dallas
• This job requires attention to detail, being insanely organized, passionate about all things social media and creative to the core. We’re looking for someone that understands and enjoys the ever-evolving strategy of social content;
• Have a genuine passion for engaging with audiences through daily moderation of comments, managing direct messages, and responding to customer inquiries, with patience and precision;
• Comfortable performing routine tasks, including moderating comments and addressing repetitive inquiries, while maintaining accuracy and attention to detail;
• Above-average knowledge of these social media channels, in order of importance: TikTok, Instagram, Facebook, X, LinkedIn and YouTube;
• Excellent written and verbal communication skills with the ability to adapt tone and style to fit brand voice;
• Strong knowledge of Microsoft Office Suite, Google Slides/Sheets/Drive, Excel and Outlook required (experience in Sprout and Canva are a plus); and,
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• The ideal candidate is a recent graduate or rising college Senior pursuing a degree in communications, journalism, marketing or related discipline; is detail-oriented; is a team player who is comfortable working with limited supervision; has excellent verbal and interpersonal communication skills; is energetic, organized and self-motivated.

Preferred

• Experience with Sprout and Canva are a plus
• Energetic, organized and self-motivated; team player comfortable working with limited supervision

Benefits

• career growth
• competitive pay
• excellent benefits
• fast-paced yet fun, team-oriented environment